Tele-Mental Health


DR. SUSAN J. BILY LINDNER OFFERS HIPAA COMPLIANT ONLINE VIDEO CONSULTATIONS

ABOUT

to use this service you are required to create an account. Here's how you do it!


Don't have an account?

Please fill out the form below to register into for our tele-mental health, HIPAA compliant platform. You will receive a follow-up email within 30 days confirming the virtual set-up of your account.  Dr. susan's office will keep your name on a waiting list until a slot opens to schedule a pre-consult phone session. Diagnostic intake evaluations are scheduled after speaking with the doctor, if deemed appropriate. 


Register for an account here


The account setup must be completed before you can attend a video session!


Already have an account?    

Login Here


TROUBLESHOOTING

*** If you are unable to login and/or forgot your password, you can easily click the "Forgot Password" link and reset it yourself.


Steps for checking into your Online Video Session:

  1. Login to your account using the link above. 
  2. On the left side of your screen, you'll see Today's Reminders. Click the "Check In" button beneath this.
  3. Click to confirm that you wish to enter the session.
  4. For the Pre-Session Agreement, type in your location (an approximation will suffice).
  5. You can use the chat box in the lower right corner to communicate with me.
  6. When you are ready to begin press 'Start Session' to activate your microphone and camera.
  7. Your computer may show a message asking to allow the program to access your microphone and camera. Click "Allow" if this appears.



Are You Ready For Online Counseling?

  1. Do you have a laptop, desktop PC or Mac which is 3 years old or newer?
    Older devices may struggle to run the program properly.
  2. Is your space equipped with a modern internet connection that is reliable?
    Connecting directly to your router using an Ethernet cable for wired internet is recommended though wireless networks can work fine as well. You can also try sitting closer to the router as well.
  3. Have you downloaded Chrome or Firefox to your computer to use as your internet browser?
    For all devices, we recommend using Chrome or Firefox. However, those of you on an iPhone or iPad can use Safari, as long as the most recent iOS update has been installed. Browsers such as Internet Explorer and Microsoft Edge are unsupported and may encounter compatibility issues with the video software as those browsers are not as up to date with modern code.
  4. Do you have access to a working webcam?
    Most modern laptops have built in webcams which will work great for online therapy! If you have a desktop PC or Mac you may need to purchase and set up an external webcam.
  5. Are you comfortable navigating computer software?
    The online portal is easy to navigate and does not require any training to use. However, those who find computers to be confusing or frustrating in general may not be a good fit for online therapy.


Looking for additional assistance with Tele-Counseling?

Account Portal FAQ Index: Click Here

Webcam and Microphone Test: Click Here

Contact Me Today

LOCATION

No Hours settings found. Please configure it